CUSTOMER EXPERIENCE DESIGN
We have developed methodologies and isnights to help retailers re-think and re-design the customer experience to great effect.
Designing the most effective brand experience is art as much as it is science.
GMS applies advanced qualifications in Consumer Behaviour coupled with decades' experience to establish the optimum experience that will deliver brand loyalty.
Implementing the customer experience design requires effective communications and ongoing training until all desired behaviours are culturally embedded.
As retailers (and Franchsiors) grow, the need for proper documentation, good technical writing and even good communications and marketing content is necessary. Ganador can help with policies and procedures and make sure it is integrated with your strategy AND your training.